TRAVELIFE

2023-2024 SOCIAL & ENVIRONMENTAL SUMMARY REPORT

2023-2024 SOCIAL & ENVIRONMENTAL SUMMARY REPORT

In Kouros Palace, our Environmental & Social Team continues to uphold the highest standards in guest satisfaction while furthering our commitment to environmental and sustainable development. We remain a proud part of the Koulias group of hotels and have updated our policies in line with evolving global standards.

Water Management & Water Saving Measures:

Water consumption:

We continue to source our water from the Municipal Enterprise for Water and Sewage, with advanced monitoring systems now in place to reduce wastage. Our target for 2023 is set at 35 LIT PPPD, with a projection of 30 LIT PPPD for 2024, aligning with our vision of sustainable water consumption.

Water Saving measures:

Installed flow restrictors on taps in all guest rooms.
Drip irrigation is used throughout hotel gardens.
Planted plants that are less water demanding.
Rooms have info cards for voluntary towel exchange system.
Additional info in all rooms on water saving measures.
Staff is encouraged to report leakages from taps, pipes etc. and maintenance is rectifying immediately such cases.
Water-saving workshops for staff to further reduce consumption.

Water Quality
- An extensive program of the microbiological and chemical pool water analysis is applied with checks biweekly and monthly.
- Automated dosing of pool chemicals and daily records are completed ref Ph and chlorine levels.
- Microbiological analysis of all potable water is performed monthly.
- Legionella analysis is done regularly based on current legislation

WE RECYCLE:

Glass
Paper
Batteries
Lamps
Used cooking oils
Eco-friendly guest amenities

Cleaning materials / chemicals with low environmental impact

Non chlorine is not used in the housekeeping department (only for disinfection procedure).
All our chemicals are diluted in our H/K department and are biodegradable.
Ceased the use of nylon bags in guestrooms room bins.
Dosing system installed for the distribution of chemicals to staff and when system is in operation appropriate (PPE) uniform is used.
Dosing system to prevent the legionella in hot water system.
All chemicals are stored and labelled as per legal requirements. All chemicals are accompanied with relevant MSDS which also indicated the environmental impact.
All rooms are equipped with key cards switches than turn off A/C as quest leave the room.

Energy Management:

Our target for 2023 is set at 23 kWh PPPD, with a goal to reduce this further to 21 kWh PPPD in 2024. We're also looking into:

Investment in energy-efficient machinery and equipment.

Other Energy efficiencies

All new equipment is purchased according to our group purchasing policy where energy efficiency is taken into consideration as one of the main criteria. We only purchase equipment which is energy efficient.

WASTE MANAGEMENT:

TRAININGS:

Our employees are trained at least once per season on environmental and sustainability management and trainings are recorded on the staff training records.
The hotel has developed environmental team who is responsible for organizing trainings along with group environment manager on all environmental and social issues.
All new employees are gone under the induction training and part of this training is also good environmental practices in various hotel areas.
The good environmental practices are also displayed in staff room so it can be a reminder to all employees what should be done daily.

In addition to our annual environmental training, we will be introducing:

Guest relations training focusing on promoting our green initiatives. Advanced training for our staff on the latest environmental trends in the hospitality industry.

Food Waste Management (2023 & 2024):

Building on our commitment over the past two years to address food waste, we continue to refine and expand our initiatives.

Advanced Monitoring: Utilizing cutting-edge waste monitoring systems, we now record and analyze the specific types and quantities of food waste generated. This data-driven approach allows us to identify trends and target areas for reduction.

Staff Training: Staff across all F&B departments undergo regular training sessions on food waste reduction techniques, enhancing the knowledge we've built over the past two years.

Guest Engagement: We recognize that our guests play a crucial role in our food waste reduction efforts. To this end, we've introduced informational materials in dining areas, encouraging guests to order mindfully and take only what they can consume.

Food Donation Programs: In collaboration with local charities and food banks, we have expanded our food donation programs. Edible food that isn't consumed is now donated to those in need within our community.

Supply Chain Collaboration: We're working closely with our suppliers to reduce food waste at the source. This includes adjusting order quantities based on consumption data and embracing "ugly" fruits and vegetables that might otherwise be discarded.

Annual Review: At the end of each year, we conduct a comprehensive review of our food waste management practices. The insights gained from these reviews inform our strategies for the subsequent year.

By continuing to innovate and build on our established practices, we aim to set new benchmarks in sustainable food waste management for 2023 and 2024.

PROTECTING CHILDREN

PROTECTING CHILDREN

In Koullias Group of Hotels we are very sensitive to all matters that concern the safety and protection of children and their rights. We are aware that sexual exploitation and other forms of child abuse can occur in the tourism industry. Therefore our hotel is committed to protect the children within our property. Children up to the age of 18 may be subject to many forms of abuse and exploitation like:

Physical and verbal abuse from family members/guardians, other guests, employees or visitors
Confinement, being locked alone in a room for periods of time
Abandonment, being left on the premises without proper supervision
Undertaking work meant for adults or without special conditions to protect them
Pornography Trafficking Sexual abuse
Prostitution To assure this we:
Make sure that all of our employees understand why safeguarding the rights of children is important and how it is every employee’s responsibility to protect children from harm within our hotel
Ensure children are not employed to undertake inappropriate work normally undertaken by adults and there are age-appropriate working conditions for children working within the hotel

PROCEDURE AND GUIDELINES FOR ENSURING SAFETY AND COMFORT OF LONE FEMALE TRAVELERS

PROCEDURE AND GUIDELINES FOR ENSURING SAFETY AND COMFORT OF LONE FEMALE TRAVELERS

Introduction: Our hotels are committed to providing a secure and welcoming environment for lone female travellers. The following guidelines and instructions outline the procedures and measures we have in place to prioritize the safety, security, and comfort of women traveling alone. We aim to address their specific needs and concerns, ensuring an exceptional and worry-free stay.

Pre-Arrival:
- During the reservation process, inform the hotel that you are a lone female traveller and provide any specific requirements or concerns.
- Share your travel itinerary, including arrival and departure details, with a trusted friend or family member.
- Familiarize yourself with the hotel's location, nearby amenities, and transportation options to ensure a smooth arrival.
Check-in Process:
- Upon arrival, approach the reception desk and inform the staff that you are a lone female traveller.
- Expect a warm welcome and efficient check-in process, with a focus on your comfort and privacy.
- If desired, request a discreet check-in option to maintain your privacy and confidentiality.
Room Assignment and Security:
- For added security, lone female travellers are assigned rooms on higher floors, whenever possible, offering increased privacy and a panoramic view.
- All guest floors are equipped with electronic key card access systems, ensuring only authorized individuals can enter.
- Ensure the room door is securely always locked, using both the deadbolt lock and any additional security features provided.
- Use the peephole to verify the identity of anyone knocking on your door before opening it.
- Should you encounter any security concerns or notice any suspicious activity, immediately report it to the hotel staff.
In-Room Amenities and Services:
- Enjoy the comfort and convenience of well-appointed guest rooms with quality amenities, including comfortable bedding, sufficient lighting, and a stocked minibar.
- Locate the telephone or intercom system in your room, which allows you to contact hotel staff, including security or the front desk, in case of emergencies or any assistance required.

Take note of the emergency procedures outlined in the information booklet provided, including evacuation routes, emergency contact numbers, and any specific instructions related to your safety and well-being.
If you require additional toiletries, towels, or amenities, contact the housekeeping or guest services department, and they will promptly assist you.

Hotel Staff and Assistance:
- Our hotel staff is trained to understand and address the unique needs and concerns of lone female travellers.
- Feel free to approach any staff member should you require any assistance or have any questions or concerns during your stay.
- In case of an emergency, dial the designated emergency number provided, and the hotel's security team will respond promptly.
Public Areas and Facilities:
- The hotel maintains a vigilant approach to security in all public areas and facilities.
- Public spaces, including lobbies, restaurants, and fitness centres, are well-lit and monitored by security personnel and video surveillance.
- Should you encounter any issues or observe any suspicious activity in public areas, inform the hotel staff immediately.
Transportation and Excursions:
- If you plan to use transportation services arranged by the hotel, rest assured that we partner with trusted providers who prioritize passenger safety and professionalism.
- When participating in excursions or venturing out, consult the hotel's concierge for recommendations, safety guidelines, and reliable transportation options.

Conclusion: Our hotels are dedicated to ensuring the safety and comfort of lone female travellers. By following these guidelines and instructions, you can enjoy a secure and pleasant stay at our five-star establishment. Should you have any additional concerns or specific requests, please do not hesitate to contact our staff, who are committed to exceeding your expectations and providing an exceptional experience.

POLICIES KOULLIAS

ENVIRONMENTAL POLICY

The following statement of principles and intentions comprise the Environmental Policy applies to all activities of the Hotel.

Scope

The policies and procedures described within this manual constitute the general management direction and control against those environmental aspects (energy and water consumption, waste management, evaluation of subcontractors and raw materials) which can be controlled and over which it can be expected to have an influence. The Environmental management System addresses all specifications (clauses) of the EN ISO 14001:2015.
The Scope of Registration covers all the activities of the hotel (accommodation, food service, maintenance, purchasing).

Principles

We are committed to minimising the impact of our operations on the environment by means of a programme of pollution prevention.
We are committed to comply with all relevant environmental legislation and regulations and with other requirements to which the hotel subscribes.
We are committed to protect the environment through continual improvement of our environmental performance. All our businesses consider the effects that our activities have on the environment.

Intentions

To understand the environmental issues associated with our activities. • To minimize the amount of wastes we dispose of, seek to recover through re-use or recycling as much as is economically practicable and ensure that the remainder is disposed of properly. • To minimise the use of energy and water through monitoring and increasing the efficiency of use and purchase environmental sound products wherever possible, while upholding the highest standards of comfort, quality, and guest service
To ensure that all employees are aware of their individual responsibilities for acting in accordance with the policy.
To set and review environmental objectives and targets and to implement an action plan, addressing waste reduction, energy and resources conservation and raw materials and products environmental evaluation. The hotel will release the necessary resources to achieve these objectives using the best available practices, which do not entail excessive cost.
To communicate to our employees, guests, and suppliers our policy and achievements in improving our environmental performance.
To incorporate environmental management into everyday business practice.
To encourage environmentally friendly, and where possible, local sourcing of products and services.
To communicate to our guests about the prompt use of all accommodation devices, especially A/C units (Avoid operation when balcony doors/windows are open)
To inform accordingly our guests not cause harm to local flora and fauna around the Hotel’s surrounding.
To encourage and applicate engagement of our business with local communities.

This policy is reviewed so it is relevant and suitable to the company's activities

FOOD SAFETY POLICY

The Hotel is committed to develop and implement a food safety management system according to the International Standard ISO 22000. The main objective of our commitment is to ensure the safety of products and to ensure that the customer satisfaction and needs is always maintained. The Hotel objectives are:

To identify, evaluate and control all hazards related to food safety during the whole chain of the food production procedure until serving to the customer.
To comply with legislative requirements
To have sufficient external and internal communication
To satisfy our customer needs
To reduce the number of food safety related issues
To continually improve our procedures

Our system has the support and commitment of the Hotel management team, which is designed to support our food safety management system within the scope of our operations. The management team is committed in providing the necessary resources so that the implementation of the food safety management system is possible.
The personnel of each Hotel have the responsibility to know and comprehend the Food Safety Policy and to support the Hotels objectives. Furthermore, to follow and implement all necessary procedures and instructions through all different stages of processes involved within the Hotel. To ensure that our objectives are met, Hotel is measuring and analysing its performance levels utilizing defined operational criteria, such as product safety, customer satisfaction and suppliers’ validation.
To achieve these objectives the Hotels provides the necessary resources and training to enable members of staff to carry out their respective duties using effective and normalized procedures, which are within Food Safety and Hygiene regulations and practices.
The Management is committed to the food safety management system and our system is based upon the requirements of the ISO 22000 Food Safety Management Systems Standard. This system enhances the continuous improvement and effectiveness of the Hotel and promotes the achievement of the objectives and targets, set by the management as well as satisfying the current legal and other requirements.
This Food Safety Policy and objectives are reviewed during the management review once a year to ensure their continuing suitability.
It is emphasized that the food safety is the responsibility of every single member of our staff. The Hotel ensures that all personnel have access to, are familiar with, and work to the Hotels published procedures and instructions that fully comply with this international standard.

QUALITY POLICY

The Hotel is committed to continually improve its services to attain the maximum quality level required by our guests. The main elements of this quality policy are the development of high- quality services aimed at satisfying our customer requirements, the enhancement of operational performance as well as the development of our people.

The Hotel is committed to satisfy the current legal and other requirements. To this effect the Company is implementing a quality management system.
The effectiveness of our services and guest satisfaction is monitored through our own guest questionnaires, through our operator's feedback and management/ staff meetings and reviews. All senior and other employees have been made aware of our operational objectives targets and practicing standards applicable to this quality policy. All of them have been informed of this quality policy, procedures and instructions defined within.
To ensure that all Group's procedures and instructions operate effectively we undertake planned internal audits as defined within this Quality Management System (QMS). This Quality Management System assures that services are provided as defined in the documented working procedures, instructions and to make sure they work every time and with everybody.
The Quality Management System implemented by Koullias Group of Hotels satisfies the requirements defined by the ISO 9001:2015 Quality System standard. This system enhances the continuous improvement and effectiveness of the company and promotes the achievement of the objectives and targets, set by the Top Management.
This policy is reviewed to ensure that is relevant to and in compliance with the activities of the Company.
The objectives are reviewed during structured management reviews at least once a year to ensure their continuing suitability.
I expect every employee to be fully aware of this Quality Policy and adopt its purpose and objectives.

HEALTH AND SAFETY POLICY

At Koullias Group of Hotels we consider controlling the health safety and well-being of our employees, guests, and suppliers likely to be affected by its operations and activities. We work hard to maintain a healthy and safe environment to all people involved in our business.

We make sure all employees are competent to do their job
Adequately control the health and safety risks related to our work activities and maintain safe and healthy working conditions.
Continually informing our employees concerning health and safety by providing information, give instructions and supervise.
Prevent any accidents, injuries, or work-related illness as much as possible
Comply with applicable legislation and other requirements concerning health and safety; we will review and update this policy according to any (new) applicable laws
Regularly have safety checks and controls of the evacuation plan, fire equipment and alarm system Have safety signage across hotel to protect customers from being at risk.

EMPLOYEE AND LOCAL COMMUNITY POLICIES

In Koullias Group of Hotels we believe that no business, including hospitality sector in which we belong can exist unless there is a harmonious balance with employees and the local community. So our social commitment consists of our responsibility toward our employees and the community in which we carry in our business.

For our employees,

We comply with all applicable employee laws and regulations in Greece
We value our staff and treat them fairly and with respect. Ensuring that no one is discriminated against sexuality. gender, ethnicity, religion, culture, disability or irrespective of age
In our hotel we take staff development seriously and provide train to support our employees in their roles from the induction and throughout their career
Wherever is possible we employ staff who live in the local community or our local community
We commit to maintain a close relationship with our local community,ensuring that their concerns about our business operation are addressed collaboratively
Wherever possible we buy our supplies from local businesses
We allow use of services or facilities by the local community which would not otherwise be available (conference center swimming pool beach).

Our targets for the season of 2023 are:

We will get the 30% of our staff from the local community.
We will ensure that all our staff is paid above the national minimum wage.
We will train all our staff to understand their responsibilities for the delivery of our sustainability strategy by June 2023.
We will endorse and promote environmental actions all around the property.
Promote local sights and monuments.

EMPLOYEES AND HUMAN RIGHTS POLICY

In Koullias Group of Hotels we strongly believe in the protection and support of our employees’ rights as well as human rights in general. The people that work in our hotel are the main asset to provide high quality service and maintain proper relationships with the guests in our accommodation. When our employees are happy to work here, they can provide a wonderful time to our guests as well.
To assure this,

We comply with all applicable employee laws and regulations in Greece.
We value our staff and treat them fairly and with respect, ensuring that no one is discriminated against sexuality, gender, ethnicity, religion, culture, disability or irrespective of age.
In our hotel we take staff development seriously and provide training to support our employees in their roles from the induction and throughout their careers.
Wherever is possible we employ staff who live in the local community.
Have written contracts with our employees with clear information about their salary, their insurance, the sort of work they will do, their working days and working hours, all according to Greek legislation.
Inform all staff members about the time and place that they can talk to the management if they have any complaints, problems or suggestions
Make clear that we everyone behaves with respect towards each other and our customers, no matter age, sexuality, gender, ethnicity religion, culture or disability. Discrimination within our hotel is strictly prohibited.

ABUSE/MISSING / FOUND CHILD PROCEDURE

ABUSE/MISSING / FOUND CHILD PROCEDURE

Abuse child procedure

Appoint a person in charge of the communication channels internal and with the local authorities.
A detailed description of the incident and the child is given from the last person that saw the child (parents /caretakers /etc.)
Inform all staff in the premises about the incident and the child’s physical description
A member of the staff is assigned to watch over the last known location of the missing child.
All staff that is not appointment to a specific location (e.g., department managers) begin to sweep the area for traces. (Both within the premises and outside the hotel perimeter)
During the above constant communication is kept with the local authorities and any instructions given, are followed.

Found child procedure
Upon finding a child the following procedure should be implemented by the Staff:

Staff should make immediate contact with the reception and the reception should inform the Manager, if the parent/guardian is there, to advise that a child has been found.
The child is then to be immediately escorted by the manager to the reception.
A form must then be completed in the presence of the Manager to detail where the child was found.
If the child is reluctant to go with the collecting adult, then a second opinion should be sought, and / or a form of identification should be requested (preferably showing their name and home address) before the child is released. In the event of any uncertainty, it will be the responsibility of the Police to determine if the child should be allowed to go with the person who is claiming them.

Lost child procedure

Appoint a person in charge of the communication channels internal and with the local authorities.
A detailed description of the incident and the child is given from the last person that saw the child (parents /caretakers /etc.)

Inform all staff in the premises about the incident and the child’s physical description
A member of the staff is assigned to watch over the last known location of the missing child.
All staff that is not appointment to a specific location (e.g., department managers) begin to sweep the area for traces. (Both within the premises and outside the hotel perimeter)
During the above constant communication is kept with the local authorities and any instructions given, are followed.

When the child is found, the “Found child procedure’’ is implemented. In both cases a detailed log of the incident is recorded.
*For all the above you may directly contact and informed the childcare organization "The Smile of the Child".
INTERNATIONAL +30 210 3306140
80 Garitou Street - GR15343 - Agia Paraskevi - Athens - Greece Local Calls: 11040
Fax: +30 210 3843038 Email: info@hamogelo.gr